It seems like all practices inside the medical system have been altered because of the pandemic. JD’s Internet Hospital has taken a stressful situation and made it a valuable tool for physicians, other providers, and patients. At the beginning of the year, the hospital offered free advice to individuals showing signs of coronavirus. Some of the conditions that concerned people the most were fevers and coughing. Let’s see about JD healthcare merges technology with health.
This service was offered around the clock by JD Health and Wellness, and it proved to be so successful that the leaders of JD Health decided to expand their consultations. The following month, health professionals started to tackle issues concerning the heart, mental health, and childhood diseases. Anyone in China who has an internet connection can seek free help.
One of the goals of the many teams at JD Healthcare was to slow and stop all infectious diseases. These professionals tending to the internet inquiries also took the strain off local clinics and emergency rooms. The platform was able to handle concerns on a personal and convenient level.
The hospitals in China are divided into three tiers. Large ones, which accommodate hundreds of patients, are in the third tier. The second-tier facilities are considered mid-size, and smaller towns are placed in the first tier. This breakdown was necessary to handle larger populations, but it has left smaller communities with less coverage. JD Healthcare is helping to close that gap by providing rural regions top-quality services.
The JD Health and Wellness doctors are from all pockets of the country. Many of them work in metropolitan hospitals, and now, they can provide consultation to people living thousands of miles away. A significant number of questions that come through the portals are from these rural communities. It is proving to be an efficient method to assist these families without adding unnecessary travel or costs.
This internet facility would not be possible without the strength of JD.com, which is a tech-based consumer outlet. The company has in-depth experience in utilizing technology to streamline processes and services. The developers were able to take the established works and configure them to the hospital’s needs.
Many of the patients are leaving positive feedback about their experiences. For example, one individual had a skin condition. A dermatologist working in another city reviewed the records and created a treatment program. The patient has been using the system for slightly more than a year, and the skin problem has improved.
One physician noted that he has been working with JD Healthcare for years, and he has addressed over 2,000 questions. Some of the problems have been difficult and required follow-ups, while staff quickly tackled others. These modern procedures help to alleviate anxiety because of the speed and ease of use.
Mental health is a subject the teams address now. The coronavirus has put a strain on everyone across the globe. Offering psychological help was a natural fit for this robust online clinic. This particular outreach has been invaluable to first responders. The crisis has put them under intense pressure, and they have been required to put in longer hours.
Data is showing that thousands of people flock to the platform throughout the day. During the first month, doctors and others handled millions of questions. Some times are much busier than others, but all questions get addressed in a relatively short amount of time. Some of the basic issues get handled in under five minutes, but if they require more attention, the staff is prepared to be with them until necessary. Sometimes that means making another appointment or getting them to a specialist, like one of the online respiratory therapists.
