You get home from work to find your HVAC system has thrown in the towel. Your instinct may tell you to hire the first company that comes up on a Google search. However, this could lead to disaster.
Finding the right heating and cooling company requires a little research. It also helps if you ask some serious questions upfront.
Your air conditioner and furnace are responsible for keeping your home comfortable. Furthermore, the way they function has a huge impact on your home’s energy efficiency. This means you should only work with top professionals.
Let’s go over ten questions to ask an HVAC installation and repair company before hiring them.
1. What Services Do You Provide?
The first thing you need to establish is whether the company you hire can accommodate your needs. If you need a new system, ask what percentage of their business involves installation.
You should also ask about repair and maintenance work. Many heating and cooling companies provide service contracts on installations. This means you can get routine tune-ups for very little, which is a great way to increase the longevity of your new system.
It’s also a good idea to work with someone who provides emergency service. Knowing exactly who to call in the event of an unexpected breakdown will give you peace of mind.
2. How Long Have You Been in Business?
Experience in the heating and cooling industry is a quality your HVAC professional must have. The last thing you want to do is work with someone who’s only installed a few units.
Aside from how long a company has been in business, ask how long they’ve been providing the service you require. You need someone with the know-how, equipment, and resources to get the job done right the first time.
3. What Are My Financing Options?
Having a new heating and cooling system installed is pricey. Fortunately, many HVAC businesses provide financing options.
When discussing financing, make sure you understand all the terms and conditions. You need to know exactly how much you’ll have to pay each month.
It pays to explore your options when it comes to financing. Shop around until you find a deal that works for your budget.
4. Are You Licenced and Insured?
Before working with a company, you need to know they carry the appropriate insurance and licenses. This protects you and them if an accident occurs. It also ensures you’re working with knowledgeable professionals.
Ask about liability and workers’ compensation insurance. All technicians who enter your home should have both.
Finally, a company’s technicians should hold the proper certifications for installing HVAC systems. They’ll also need to carry the required state contractor licenses.
5. Do You Provide a Warranty?
Any reputable heating and cooling company will offer a warrant for the installation of a new unit. This should cover the equipment along with the work.
There’s a chance you’ll need to go through the manufacturer of the air conditioner or furnace. If this is the case, make sure the HVAC company that installs the equipment provides you with all the essential information.
6. What Brands Do You Supply?
Heating and AC companies typically supply certain brands. They may have close relationships with the manufactures and understand how to work on their units.
You’ll also need to do a little research to find out what type of AC or furnace is right for your house. There’s a chance you could reduce your energy bills by installing a certain brand.
Once you know what brands a company works with, check out online reviews and find out how they function. This will help you avoid installing a subpar unit that requires constant maintenance.
7. Can You Provide References?
Asking a company for references is a great way to get a firsthand account of the type of service they provide. Don’t feel embarrassed about asking this question. A reputable business won’t have anything to hide.
There’s a good chance a local company will have worked on homes in your neighborhood. You may be able to pop by a neighbors house to ask how they found the experience.
When talking to a reference, find out if the unit they had installed has had any issues. It also pays to inquire about the customer service the company provided.
8. Will You Check the Air Quality in My Home?
Having an AC or furnace installed is an extensive job. Once the new unit is in, the HVAC technicians need to test the air quality in your home.
This is an important step that mustn’t get overlooked. Poor air quality can cause serious health risks.
Make sure an air quality check is part of the installation process. If you’re concerned about the current state of your air, ask if they can check the ducts to determine if they need cleaning.
9. Can You Give Me a Quote?
The HVAC company you choose should provide a free quote for an installation. They should send a technician out to inspect your home and go over your options.
When getting a quote, make sure you understand the price breakdown. This should include equipment, labor, and additional parts.
Make sure you ask about extra fees you could incur. This helps you avoid getting a much higher bill than you expected.
10. How Long Will the Job Take?
Installing a new AC or furnace isn’t an easy task. However, experienced professionals should have an efficient process in place.
Depending on your home and what you’re having done, an HVAC unit installation can take up to three or four days. If someone tells you it’s going to take weeks, don’t hire them.
You should also ask how many technicians will be working in your home and what you can expect from the process.
Find the Perfect Heating and Cooling Company in Your Area
Having a new AC or furnace installed in your home is a big investment, but one you have to make. Working with the best professionals in your area ensures nothing will go wrong and that you get years of service from your new unit.
Remember to ask the questions discussed above before hiring a heating and cooling company for the job.
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