Conflict can happen whether you’re talking face-to-face with your friends or online on social media sites like Asiatalks, where people gather to have lighthearted conversations and share jokes. Conflict, especially when it occurs in the workplace, can be frustrating and reduce productivity if not well resolved.
While some conflicts can be quickly identified and resolved by those involved, others require the help of someone knowledgeable in effective conflict resolution techniques. Negative attitudes, unkind responses, and other annoyances that recur over time are some of the factors that lead to confrontation.
Remember that not all problems need to be acted upon, but anything that could cause a disruption needs to be investigated. The intensity of the disagreement will determine whether or not a conflict resolution approach needs to be used. For example, if a dispute between you and another user on Asiatalks is minor, help may not be needed. However, if a workplace dispute arises, some type of intervention may be necessary. Neglecting to address disagreements at work can lead to poorer productivity. Therefore, it must be resolved before the situation worsens.
Table of Contents
Here are 5 workplace conflict resolution techniques from Asiatalks you should know:
1) Identify the problem at hand
If you don’t understand the root of the problem, you shouldn’t jump into dispute resolution or try to find a solution. Always listen to all sides of an argument when they state the problem. This will help you understand the problem and choose a better course of action.
2) Recognize the problem
Problems in conflicts may seem small on the outside, but they can be huge on the inside. Someone might mention something to you that is insignificant to you, but a big problem to them. The lesson here is that you must make an effort to identify the problem and communicate your concern. This is a crucial stage in any dispute resolution process.
3) Practice patience and slow down
As we discussed earlier, it’s important to listen to all sides when you’re trying to mediate a dispute. To do this, you must be patient. Let the parties know that you’re interested in finding a solution and that you’re willing to listen to them.
Take some time to carefully analyze the information you receive. Making decisions too quickly can do more harm than good. If you’re impatient, you may give a biased answer, which would be the wrong choice.
4) Avoid getting aggressive; instead, focus on the issue
Don’t be under the illusion that putting pressure on others or emotional responses will lead to a permanent solution. It’s likely that the problem will resurface. Then you’ll have to deal with both the original problem and the hostility that has built up in the meantime.
Even if it seems that one person is making more mistakes than the other, or if the other person has a reputation for being problematic, you don’t have to see them as the problem. If you analyze all the circumstances that contributed to the disagreement, you can figure out the cause of the problem. Remember that you’re trying to solve the problem, not the people who caused it.
Focusing on the problem is a good way to resolve conflict, because you can eventually find a workable solution. If it turns out that one person is the problem, you still need to talk to them properly.
5) Establish standards and maintain open communication
Before you set up a formal meeting with them, get agreement from all parties on some parameters. Ask them to communicate in a cool, matter-of-fact manner. Ask them to agree or make an effort to understand the other person’s point of view. Tell them that if they don’t follow the rules, the meeting will end.
Your primary goal should be to encourage the two people involved in the disagreement to work things out amicably. So let them express their opinions while you state your point of view. Let them name the issues that are causing conflict and how they can resolve them.
You must act immediately after gathering all the necessary data and talking to everyone involved in the disagreement, whether they’re in Asiatalks or in real life. Don’t ignore the problem, because that won’t help resolve the disagreement. The next time you meet with the parties, you’ll have to start the process all over again. Even though not everyone will support your decision, it’s better if people understand where you stand.
In any communication environment, on Asiatalks or other online platforms, conflict can happen. Even if you’re talking to your buddy on a social media platform like Asiatalks, an ill-conceived joke can lead to arguments. A simple apology can end some confrontations. However, some disputes can only be resolved with a thorough conflict resolution plan.