Learn how to claim for family health insurance plans in simple steps



Family health insurance is an indispensable safeguard that provides financial support during medical emergencies. Yet, the true worth of any insurance policy lies in the smooth and efficient claim process it offers. In this article, we delve deep into the intricacies of how the claim process works in family health insurance in India. We also elucidate the vital steps that policyholders need to keep in mind while making a claim, ensuring that the coverage they’ve invested in serves its intended purpose.

Understanding Family Health Insurance

Health insurance policy for family is a financial shield that covers medical expenses for an entire family under a single policy. It offers coverage for hospitalization, surgery, medical tests, and various other healthcare services. The primary goal of family health insurance is to alleviate the financial burden during medical crises, ensuring that the family’s health and well-being are secure.

The Need for a Well-Defined Claim Process

A well-defined and transparent claim process is the linchpin of any insurance policy. It ensures that when a medical need arises, the policyholder can smoothly access the coverage they’ve paid for, thereby avoiding undue stress and financial hardship. In India, family health insurance claim processes have become more streamlined, but it’s essential for policyholders to understand how they work and what steps to follow to initiate a claim.

The Family Health Insurance Claim Process

The family health insurance claim process typically consists of the following key stages:

Claim Intimation:

The claim process kicks off with claim intimation. When a medical event necessitates a claim, the policyholder must inform the insurance provider within the stipulated time frame. Usually, this should be done as soon as possible, typically within 24 hours of hospitalization in the case of planned hospitalization or immediately in the case of an emergency.

Document Submission:

Once the claim is intimated, the policyholder must submit the required documents to the insurer. The list of documents may differ based on the type of claim, but typically includes the policy documents, filled claim form, hospital bills, medical reports, and invoices.

Claim Processing:

The insurance provider then begins processing the claim. They review the submitted documents, verify the authenticity of the claim, and assess whether it falls within the policy’s coverage.

Claim Adjudication:

During the claim processing stage, the insurance company may engage in claim adjudication, which involves a detailed review of the claim. This is where the insurer verifies the eligibility of the claim and examines the medical documentation.

Approval and Disbursement:

Once the claim is approved, the insurer will disburse the amount to the policyholder or the hospital, depending on the terms and conditions of the policy.

Claim Settlement:

The final stage is the claim settlement, where the policyholder receives the agreed-upon amount from the insurance provider, covering the medical expenses incurred during the treatment.

Steps to Note While Making a Family Health Insurance Claim

To ensure a hassle-free claim process and maximize the benefits of your family health insurance, here are the crucial steps to keep in mind:

Immediate Intimation:

As soon as a medical event necessitating a claim occurs, contact your insurance provider to inform them. This immediate intimation is critical for a smooth claim process, especially in emergency situations.

Know Your Policy:

Familiarize yourself with the terms and conditions of your family health insurance policy. This includes understanding what is covered, any exclusions, claim limits, and the waiting period, if any.

Document Gathering:

Collect and maintain all relevant documents. These may include the policy documents, the filled claim form, medical bills, prescriptions, diagnostic reports, and any other documents related to the treatment. Having these readily available will expedite the claim process.

Network Hospitals:

If your family health insurance policy has a network of empaneled hospitals, it is advisable to seek treatment at these facilities. This can make the claim process smoother as the insurer typically has a direct settlement facility with these hospitals.


If you are availing of cashless hospitalization, make sure to apply for pre-authorization. This involves getting approval from the insurer before undergoing planned treatments or surgeries. It’s a vital step for a smooth cashless claim process.

Billing and Invoices:

Ensure that all bills and invoices are properly documented, and they should be in line with the treatment provided. Any discrepancies can lead to claim rejection.

Maintain Communication:

Stay in touch with the insurance provider during the claim process. This can help address any queries or additional information required swiftly.

Timely Submission:

Submit all the necessary and required documents in a timely manner. Delays in document submission can lead to claim rejection.

Policy Renewal:

Keep your family health insurance policy up to date by renewing it promptly. An expired policy will not provide coverage, and any claims made during this period will be invalid.

Claim Reimbursement:

In case of reimbursement claims (where you have already paid for the treatment), ensure that you provide all original bills, invoices, and supporting documents for a successful claim.

Understand Exclusions:

Be aware of the exclusions in your policy. Certain treatments, pre-existing conditions, and specific medical procedures may not be covered. Understanding these exclusions can prevent claim denials.

Medical Necessity:

Ensure that the treatment is medically necessary and adheres to the guidelines set by the insurance provider. Non-essential treatments may not be covered.

Maintain Records:

Keep a record of all interactions and communications with the insurance company. This includes notes of phone calls, emails, and any claim reference numbers provided.

Claim Denials:

If your claim is denied, don’t lose hope. You have the right to appeal the denial and present additional information or clarify any discrepancies.

Stay Informed:

Get to know the latest updates and changes in your policy. Insurance policies may undergo revisions, and staying informed can help you make informative decisions regarding your claims.


Family health insurance is a crucial financial instrument. It helps in securing your family’s well-being in the face of medical uncertainties. Understanding the claim process is essential. This is to make sure that your family insurance policy serves its intended purpose when the need arises. By following the steps outlined above, people can navigate the claim process in family health insurance. This is to ensure that their coverage provides the financial support they need during medical emergencies. 


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