How Capital One is Helping Their Customer in Global Pandemic

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Capital One is Helping Their Customer in Global

The on-going pandemic has sent the economic situation in the US into a swirl. With most customers worried about how to clear bills and important payments, Capital One has quickly launched a relief program for its users. 

A number of card issuers and lenders have announced that their customers can avail of fee suppression and some degree of assistance in payment if they contact CoronaVirus or face any financial issue due to the pandemic. 

Did You Know? In addition to Capital One, other banks such as American Express, Credit One, Chase, etc have also announced similar programs. 

How Can Capital One Help You In Corona Times

If you are worried about getting done with your bills on time, being a Capital One customer can be all the help you need amidst this pandemic! 

Capital One mail offer has launched a webpage dedicated solely to providing updates on CoronaVirus. It also includes a section for “Frequently Asked Questions” where you can share your queries, comments, or concerns. 

The page is continuously updated with current travel programs, rewards, cashback offers, and services that the bank is offering to its customers in an attempt to provide some degree of ease during this tough time. 

In addition to that, the bank also encourages its users to get in touch with representatives by calling at the toll-free number that is available 24/7 or utilizing the mobile app instead.  

In fact, the spokesperson of the bank confirmed that the authorities understand that the customers might be facing financial hardships in Corona times and looking forward to some relief. He further affirmed that the bank is committed to being responsive and helpful towards the needs of the users. 

He further added, “The specific provisions offered really depend on the individual customer’s needs but can include fee suppression, minimum payment assistance, and deferred loan payments.”

Here’s How You Can Get In Touch With The Bank 

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There are a number of ways to get in touch with the representatives at the bank. First of all, you can call them directly at 1-800-227-4825. Users outside the US should contact via the number 1-804-934-2001. 

In case you want to opt for online banking, you need to contact them at 1-866-750-0873. 

Other important numbers are: 

  • 1-866-750-0873 for protection against fraud. 
  • 1-804-934-2001 for reporting a stolen card. 

You can also leave an email or sent in a written letter but the bank does not encourage its customers to do so since it can cause delays. If you are contacting via phone, make sure you have your credit card in hand and remember the answer to all security questions to make the process faster. 

The representatives would ask you to elaborate on the financial stress that you are facing so a suitable program could be offered to you. Some eligible reasons for contacting the bank are reduced income, reduced working hours, loss of the job, or any other reason that makes you unable to deliver payments. 

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